The earliest reports about the Eve V - mine included - were just as focused on the startup’s approach to product development as they were on the product itself. To understand how Eve could leave so many of its once-devoted fans in the lurch, we first need to dig into some of the startup’s earliest issues, and how they led to a deal that would ultimately leave a new batch of people struggling to clean up the mess. That said, our understanding is that most customers paid well in excess of $800 for their Eve V PCs, so the full balance due is much higher.Įve-Tech's first product was a cheap, unassuming Windows 8.1 tablet. The most conservative estimate, which assumes those people all paid for the most basic, $800 Eve V model, would put the total balance of money owed at a minimum of $240,000. Tuukka Korhonen, managing director of Eve Distribution - a successor to the original Eve-Tech business - told Engadget in an email that “approximately 300” people have requested refunds since 2019. According to those people’s invoices and testimonials, the company still owes at least $25,000 to dissatisfied customers - and that’s just for the people who contacted us.Īccording to accounts compiled by r/EveV subreddit moderator Kirk Miller, more than 100 people have yet to receive refunds from Eve as of April 2021, but even that seems to be lowballing it. And more than a few people who paid full price for their Eve Vs never received anything at all. Others requested refunds, and were ignored outright. Some requested repairs or replacements under warranty, which never materialized. Continued abuse of our services will cause your IP address to be blocked indefinitely.After soliciting feedback in our story discussing the company’s plans for a second-generation PC in late 2020, Engadget heard from more than a dozen customers who were in one way or another jilted by Eve. Please fill out the CAPTCHA below and then click the button to indicate that you agree to these terms. If you wish to be unblocked, you must agree that you will take immediate steps to rectify this issue. If you do not understand what is causing this behavior, please contact us here. If you promise to stop (by clicking the Agree button below), we'll unblock your connection for now, but we will immediately re-block it if we detect additional bad behavior. Overusing our search engine with a very large number of searches in a very short amount of time.Using a badly configured (or badly written) browser add-on for blocking content.
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